We offer several convenient and secure payment options to complete your order:
Credit or Debit Card – We accept all major cards including Visa, MasterCard, American Express, and Discover.
Bank Transfer (ACH or Wire) – For larger orders or installations, we can provide bank details upon request.
PayPal – Fast and secure checkout using your PayPal account.
Financing Options – Qualified customers may be eligible for flexible financing or installment plans. Ask our team for details.
Checks – Accepted for select local transactions. Please contact us for approval before mailing.
If you have any questions about payment methods or need help processing your order, feel free to contact our support team—we’re here to help!
Choosing the right filter depends on your water quality, household needs, and existing plumbing setup. At Stonehouse Protect, we make it simple:
Start with a Free Water Test
We offer a complimentary in-home water test to analyze your water for contaminants like lead, PFAS, chlorine, iron, and more. This gives us a clear understanding of what needs to be filtered.
Personalized Recommendations
Based on your test results, we’ll recommend the ideal filtration system or filter cartridge that targets the specific contaminants in your water. We also consider factors like home size, water usage, and budget.
Certified & Custom Solutions
All of our filters are NSF and WQA certified and can be tailored to fit your system—whether you need whole-home protection, UV purification, or specialized filters for heavy metals or pharmaceuticals.
Not sure where to start? Just contact us to schedule your free test. We’ll handle the rest—with no guesswork.
Credit or Debit Card – We accept all major cards including Visa, MasterCard, American Express, and Discover.
If your prepaid order is not delivered within the expected time frame, don’t worry—we’re here to help:
Check Your Order Status
First, review your order confirmation email for tracking information or delivery updates. If you need help accessing it, contact us directly.
Contact Our Support Team
Reach out to our customer service team right away. We’ll investigate the issue, confirm the delivery status, and work with the carrier to resolve it.
Guaranteed Resolution
If your order is lost or undelivered due to a shipping issue, we will:
Issue a full refund, depending on your preference
Your satisfaction is our priority. Please contact us within 7 days of the expected delivery date so we can take immediate action.
Products must be returned within 30 days of delivery.
Items must be unused, undamaged, and in their original packaging.
You must provide proof of purchase (receipt or invoice).
If your product was pre-installed or includes on-site services, please note:
A deduction will apply for any labor, installation, or customization costs already completed. These fees are non-refundable, as services were rendered prior to the return request.
Once your return is approved and the product is inspected, we will issue a refund minus any applicable service or installation charges.
If you have questions or would like to start a return, please contact our support team—we’re happy to help.
To cancel your order, please follow these steps:
Contact Us As Soon As Possible
Reach out to our customer support team via phone or email with your order number and cancellation request. Orders can only be canceled before they are shipped or scheduled for installation.
Orders Already Processed or Installed
If your order has already been shipped or installation has begun, cancellation may not be possible. In this case, you may need to follow our return policy instead.
Prepaid Orders with Services
If your prepaid order included installation or customization services, a deduction may apply to cover costs already incurred. We’ll walk you through the details at the time of cancellation.
We’re here to help—just contact us promptly and we’ll do our best to accommodate your request.
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Promotional codes are occasionally offered through:
Our Website – Check our homepage or pop-up banners for current promotions.
Email Newsletter – Subscribe to our newsletter to receive exclusive offers, seasonal discounts, and early access to promotions.
Social Media – Follow us on Instagram, Facebook, and Twitter for limited-time promo codes and giveaways.
Special Events or Referrals – We also offer promo codes during local events, campaigns, or through customer referral programs.
If you don’t see a current promotion, feel free to contact our support team—we’re happy to let you know if any offers are available!